Cancellation Policy

Order Cancellation / Modifications

• If you change your mind, act quickly because orders are processed very fast.
• Please call us or contact us using the contact form for quick cancellation requests.
• A 10% cancellation fee applies to each order cancellation.
• Orders can be modified or cancelled only while their status is marked as 'In Process'. Once an order has been sent to the warehouse or shipped, it cannot be cancelled or modified.

Product Expiry Returns

• Product expiry processing may take 4 to 8 weeks.
• Please contact us immediately if you receive any product that is expired.
• Our team will replace products free of cost if they arrive expired or very close to the expiry date.

Damaged Product

Please let us know as soon as possible if any product arrives damaged. Keep all original shipping containers and, if possible, take pictures. We will assist with the claim process and ask for your patience, as resolution may sometimes take longer than expected.

Questions / Concerns

If anything is unclear or you have a special circumstance, contact us by phone at +91 76196 35111 or email projects@nextwebi.com.