Refund & Return Policy

Refund Policy

• Returned products must be in new, unused condition and include the original box or packaging with all tags included.
• Once your return is received and inspected, your refund will be processed and credited to the original payment method. Depending on your payment provider, it may take additional business days for the refund to appear.
• For wire transfer payments, refunds are issued as store credit.
• You are responsible for all shipping costs associated with returning the product to our Bangalore warehouse.
• Please do not order multiple units of the same or similar item with the intention of returning most of the order. Contact us before purchase if you need help choosing the right product.
• Do not ship products back to the manufacturer. All returns require a Return Authorization (RA) number and must be sent to our Bangalore warehouse.

Return Shipping Options

• You may use the carrier of your choice to return your order. We recommend a shipping method that includes tracking and insurance.
• All return shipments must be prepaid. COD packages will be rejected.
• Refused, undelivered or abandoned packages will not be considered for refund.
• If you need an exchange, complete the return process first and then place a new order for the replacement item.
• If your exchange order qualifies after quality checks, the corresponding refund will be applied. Contact us for clarification if needed.

Used or Damaged Merchandise

• Any merchandise that has been used is considered non-returnable.
• Any product showing signs of use, opened packaging, cuts, missing original packing, or any condition different from how it was received cannot be returned.

Defects

For return approvals, defect clarification or refund help, contact us through the contact form or email projects@nextwebi.com.

• Each product follows its own manufacturer shelf-life or expiry rules where applicable.
• We will assist customers with defective or expiry-related concerns, but we do not provide a direct warranty beyond the manufacturer's terms on items sold.